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- Prolong Lubricant Products
- Prolong Fuel Products
- Prolong Waterless Wash & Shine
- Lifetime Limited Product Warranty
- Read the Prolong Lifetime Limited Product Engine Warranty
- How to File a Claim?
- Contact Customer Service
- Misconceptions and the FTC
- Helpful Links
Why should I use Prolong Engine Treatment?Click to show
How is Prolong Engine Treatment different than other engine treatments?Click to show
How much Prolong Engine Treatment should I use?Click to show
What's the difference between an oil treatment and Prolong Engine Treatment?Click to show
Can I use Prolong Engine Treatment with any engine?Click to show
Should I wait to use Engine Treatment until after the Break-in period on my engine?Click to show
We recommend that for most road Cars , Trucks and street Motorcycles that you wait until after your the OE Manufacturer’s recommended break-in period and use Prolong Engine Treatment with your first oil change. Of course, there are always exceptions to the rule, i.e., Race Engines which are not always concerned about going 100,000, 200,000 300,000 or more miles, but rather protecting the engine during the extremes of a racing environment.
Does it matter what kind of oil I use?Click to show
Does the treatment contain any solids?Click to show
What is the difference between Booster and Engine Treatment?Click to show
How often should I use Prolong Engine Treatment?Click to show
Can Prolong Engine Treatment be used in motorcycles?Click to show
Can Prolong Engine Treatment be used in a 2-cycle engine?Click to show
Why should I use Prolong Transmission Treatment?Click to show
Can I use Prolong Transmission Treatment in the Front and Rear Differentials of my 4WD? What about the Transaxle or Transfer case?Click to show
Can I use Prolong Transmission Treatment in my CVT Transmission?Click to show
Here is a little further explanation:
Unlike traditional automatic transmissions, continuously variable transmissions don’t have a gearbox with a set number of gears, which means they don’t have interlocking toothed wheels. The most common type of CVT operates on an ingenious pulley system that allows an infinite variability between highest and lowest gears* with no discrete steps or shifts.
Most CVTs only have three basic components:
- A high-power metal or rubber belt
- A variable-input “driving” pulley
- An output “driven” pulley CVTs also have various microprocessors and sensors, but the three components described above are the key elements that enable the technology to work.
CVTs also have various microprocessors and sensors, but the three components described above are the key elements that enable the technology to work. For this reason, they have very specific friction requirements to operate properly. Changing the lubricity, as our Transmission Treatment could, or perhaps I should say “would” have an adverse effect on how the transmission shifts and could cause premature failure. As this is a known effect, we have not tested our product in CVTs and do not recommend their use in any CVT.
*the word “gear” still appears in the explanation of a CVT, remember that, broadly speaking, a gear refers to a ratio of engine shaft speed to driveshaft speed. Although CVTs change this ratio without using a set of planetary gears, they are still described as having low and high “gears” for the sake of convention.
Is Prolong Transmission Treatment compatible with the seals and gaskets in an automatic transmission?Click to show
Will Prolong Transmission Treatment cause my clutch to slip?Click to show
Is Prolong Transmission Treatment compatible with all transmission fluids?Click to show
How often should Prolong Transmission Treatment be used?Click to show
Will adding Prolong Transmission Treatment overfill my transmission fluid reservoir?Click to show
What's so good or different about Prolong SPL100® Super Penetrating Lubricant Spray?Click to show
What's so good or different about Prolong EP-2 Multipurpose Grease?Click to show
Prolong Fuel Products
Why is it important to use the Prolong Fuel System Cleaner or Fuel Injector Cleaner?Click to show
How often should the fuel additives be used?Click to show
Does it matter what grade of gasoline I use?Click to show
What is the advantage of the Prolong Octane Boost?Click to show
Prolong Waterless Wash & Shine
What is Prolong Waterless Wash & Shine?Click to show
Will it scratch my car?Click to show
Can I use it on extremely dirty surfaces?Click to show
On what surfaces may I use Waterless Wash & Shine?Click to show
How often can I use Waterless Wash & Shine?Click to show
How many cars can I treat with one 17oz. bottle?Click to show
On what types of cars can I use Waterless Wash & Shine?Click to show
Can I use a buffer/orbital buffer with Waterless Wash & Shine?Click to show
I have or work at a body shop, does Waterless Wash & Shine contain Silicon?Click to show
Waterless Wash & Shine does contain small percentages of silicon type products. As with any product that may contain silicon – use Waterless Wash & Shine as a liquid, i.e., wipe or brush it on, you will limit the possibility of any airborne particles landing where you don’t want them.
Other uses?Click to show
Can Waterless Wash & Shine remove tree sap and bird droppings from my paint?Click to show
Can I use Waterless Wash & Shine in the sun?Click to show
How many towels should I use to treat an entire car?Click to show
Do I have to use a terry cloth towel?Click to show
How does Prolong Waterless Wash & Shine compare to a 'wash & wax'?Click to show
How does Prolong Waterless Wash & Shine compare to other waterless washes?Click to show
Lifetime Limited Product Warranty
Can I find out more about the warranty before I buy anything?Click to show
1.800.540.5823. Prolong Super Lubricants offers this free lifetime Warranty for qualifying vehicles to demonstrate they stand behind their products, and to create confidence in interested consumers like yourself.
Is this really a 'lifetime' warranty?Click to show
What does the warranty cover?Click to show
Under the law, a limited product warranty only covers or applies to what a product does or effects, so the Prolong Lifetime Engine Treatment Warranty covers all lubricated parts of a vehicle’–s engine, provided the required oil level and service are maintained and Prolong Engine Treatment is properly installed. Specifically:
- piston and piston rings
- crankshaft and main bearings
- rocker arm and pivots
- rod and rod bearings
- distributor drive gear
- timing gears or sprockets
- valve heads and valve springs
- valve lifters
- stems and guides
- wrist pins and bushings
- cylinder linings and bores
- oil pump, oil pan
- push rods
- keepers and retainers
- camshaft and bearings
- cam follower and balancer
- all internal lubricated parts of the block and head
- seals and gaskets if required to be replaced during repairs of covered parts
Are all cars eligible for this 'life time' warranty?Click to show
Prolong offers the most generous engine treatment warranty available, allowing coverage for vehicles with up to 100,000 miles! Most of the vehicles on the road will qualify, and remember, a high-mileage vehicle that doesn’t qualify for the free warranty certainly still benefits from the use of Prolong Engine Treatment and Fuel System Treatment!
Here's the list of criteria for your vehicle to be eligible:Click to show
- Must be privately owned or leased by you, and you must be a U.S. resident
- Must have less than 100,000 miles on the original odometer reading, and be 10 years or less old- (January 1st of each year is the change date.)
- Must be a passenger car, SUV, van or lightweight truck weighing 7,200 lbs. or less, which has never been used for any commercial, off-road or racing purpose. No motor homes or other type of vehicles.
- Must have a valid and intact VIN, and never have been modified or altered from the manufacturer’s original specifications or titled or branded as salvage, junk, rebuilt, totaled, flood or fire damaged.
- You must install Prolong Engine Treatment and send in the registration. No other engine or oil additives may be used while the Lifetime Limited Product Warranty is in effect
Can I register for the warranty if I live outside the United States?Click to show
What if my car has over 100,000 miles on it?Click to show
How will I know if my warranty application has been received, approved and processed?Click to show
What if I forget to use the product or to send in the Warranty renewal information when I should?Click to show
Can I use other additives?Click to show
Can I enroll more than one vehicle?Click to show
Does the Warranty transfer if I sell my vehicle or give it to a friend or family member?Click to show
How do I renew the warranty period once I've registered the first time?Click to show
Must I use Prolong Engine Treatment Booster size to renew the warranty?Click to show
I don't usually change my own oil; I have a service facility do it. Can I still register for the warranty?Click to show
Certainly. Many professional service facilities offer Prolong Engine Treatment as an option for your oil change package. You may want to keep that in mind when choosing a place to take your vehicle for maintenance. Facilities offering Prolong Engine Treatment also have the warranty documents to provide to their customers who have our product installed. Be sure to get the form, complete it and mail it in.
You may also purchase the product at your favorite retailer for automotive supplies, then take it with you to the service facility and have it installed. If you do this, you will complete your registration form with the date and odometer reading at the time of the service, just as though you were putting it in yourself.
Return to the facility within 6 months or 6,000 miles and ask that Prolong Engine Treatment Booster be installed with your oil change. Complete the renewal form sent to you from Prolong and mail it in to: GoldenWest Warranty Administrator, 1937 Mount Vernon Avenue, Pomona, CA 91768-3312.
The pre-owned vehicle I purchased already had Prolong Engine Treatment installed for me, what do I do for the warranty?Click to show
How are claims made?Click to show
Misconceptions and the FTC
Can using Prolong products void my vehicle manufacturer's warranty?Click to show
Does Prolong Engine Treatment have chlorine in it like bleach does?Click to show
Did Prolong get sued or fined by the FTC?Click to show
No, the facts are that the FTC thoroughly investigated all of the tests and evidence that supported Prolong’s product claims in much the same manner as going through a very detailed IRS audit.
- Prolong has never been sued or taken to court by the FTC.
- Prolong has never been fined by the FTC.
- Prolong did not make false product claims.
- No employees of Prolong were found to have violated any FTC regulations.
We recognize how important the FTC’s role is in protecting consumers and understand reasons for the extensive examination of all products in the engine treatment category. The end result of this activity can also strengthen the credibility of a company and product as well as provide consumer knowledge. In order to satisfy the concerns of the FTC staff after they had expended valuable time investigating all of Prolong’s product claims, Prolong entered into an agreement with the FTC in which Prolong promised that it would rely on “adequate scientific evidence” to substantiate its’ product claims. No fines were assessed. No suits were filed by the FTC against Prolong. The agreement was entered into in early 1999. Thirteen years have passed with complete cooperation.
Prolong Super Lubricants distinguished its conduct and had a much different experience than many of our competitors. The following products had claims that the FTC complained were false or unsubstantiated. The product owners were sued by the FTC and eventually entered into settlement agreements with the FTC and agreed to pay the following fines:
Date | Product Name | How the Case was resolved |
1978 | STP Oil Treatment | Sued by FTC, Settled, Fined $500,000 |
1995 | STP Engine Treatment | Sued by FTC, Settled, Fined $888,000 |
1997 | Slick 50 Engine Treatment | Sued by FTC, Settled, Fined $10,000,000 |
1999 | Motor Up Engine Treatment | Sued by FTC, Settled, Fined $100,000 |
2000 | DuraLube | Sued by FTC, Settled, Fined $2,000,000 |
2003 | zMax Power System | Sued by FTC, Settled, Fined $1,000,000 |
Do vehicles in your infomercial really run without oil, is that recommended?Click to show
Prolong would never advocate that any of our users operate vehicles without proper levels of conventional natural or synthetic oil. Prolong products use the oil as a medium to reach all the metal surfaces within the motor and our product instructions encourage conscientiously adherence to manufacturers’ maintenance guidelines. Although we fervently hope that our customers never find themselves suddenly driving without oil, we quite honestly have run many vehicles without oil after being treated with Prolong Engine Treatment as a means of dramatically demonstrating the protective properties of our product.
In Prolong’s first infomercial, Prolong World Challenge, dozens of automobiles, trucks and motorcycles were treated with Prolong Engine Treatment and then drained of engine oil, before running in the scorching temperatures at Willow Springs International Speedway in the California desert. Perhaps most memorable was Al Unser, who thought he would never make it half a lap, continuing to race the $60,000 red Viper around and around until he himself had to call it quits even though the car was still going strong. Sandra Bartley, 20-year test and race car driver, drove all through Los Angeles and then a circuitous mountain route to Santa Barbara with no oil — after personally inspecting the car herself to make sure the filter was removed as well as the plug and oil from the crankcase. She arrived with no problems.
In our second infomercial, Prolong Across America, company spokesperson Miss Prolong Marnie Capurro, drove from Long Beach, California to Daytona, FL with only Prolong Engine treatment for lubrication, delighting in the expressions of disbelief every time she drove in to a gas station and asked to have the oil checked. In our infomercial, Xtreme Machine Challenge, the same abused demo engine shown in the first infomercial, with cut oil lines and sand poured onto it, is resurrected for more oil-deprived torture… and again it fired right up.
The situations and results shown in all our shows are real. There were no camera tricks or gimmickry. Each of the vehicles first had Prolong Engine Treatment added to the motor oil, then allowed to circulate before the oil was drained. Our engine treatment formula adheres to the metal surfaces, so Prolong protection remained even when the oil was drained. We certainly do not want consumers to imitate the extreme example we have made to get your attention and prove the unique benefits of Prolong technology. We do know that Prolong Engine Treatment has saved equipment and money during oil and coolant loss for many consumers because they have thankfully let us know. Just take a look at our testimonials from everyday drivers, real people just like you.